How the hospitality guest journey has been redefined since reopening in the ‘new normal’

The impact of Covid-19 on the hospitality industry has been dramatic and wide-ranging, and continues to redefine the guest journey. As guests engage with hotels, they expect not only superior accommodations and service, they now also demand...

How the hospitality guest journey has been redefined since reopening in the ‘new normal’
The impact of Covid-19 on the hospitality industry has been dramatic and wide-ranging, and continues to redefine the guest journey. As guests engage with hotels, they expect not only superior accommodations and service, they now also demand a safe and healthy experience. As a result, operators must find innovative ways to engage with guests using […]